No hidden obstacles
Delete your HBTA account
You can arrange the deletion of your HBTA account and associated personal data here, even if you no longer have the app installed. You can also delete individual data and keep your account.
Delete individual data and keep your account
You do not have to close your HBTA account for the following deletions. Sign in to the app with your account and select only the data you want to remove:
- Profile photo: Open “Profile”, tap “Delete profile photo” next to the existing image, and confirm with “Delete photo permanently”. The image is removed from your account; the rest of your profile remains.
- Recorded tour: Open “Tours” and select the tour under “My tours”. An unsynchronised recording remains visible there as a local recording. For a synchronised recording, the app shows the local offline copy and private account copy together as one entry. Tap “Delete recording”. “Delete locally only” removes the recording, including the raw GPS track, from this device only; the route in your account remains. “Delete everywhere” additionally removes the associated account route, its share links, any community publication and uploaded tour photos. If the recording has no server copy, confirm its permanent local deletion.
- Only the route in your account: Under “My tours”, open the route stored in your account that has no associated local recording, tap “Delete route”, and confirm with “Delete permanently”. The account route, its share links, community publication and tour photos are removed.
- Local fitness data: Under “Profile”, turn off “Fitness analysis” and confirm with “Remove fitness data”. Age, weight, associated local snapshots and estimated calorie values are removed from this device. Your account, GPS recordings and private server copies remain. A recording in progress continues without a calorie estimate.
You need an internet connection for server-side deletions. Wait for confirmation in the app; if an error is shown, deletion may not yet be complete. “Delete everywhere” refers to this local recording and its associated HBTA server copy, not to independent copies stored on other devices or by other people.
Tour videos from version 0.7.10: A video file saved or sent separately is not recalled when a tour or account is deleted. Delete files you saved yourself at the selected destination, including with your cloud storage service if applicable. HBTA cannot remotely remove copies held by other people or apps. An additional share link can be revoked independently of the video file.
Separately, HBTA removes its own temporary video files from the app cache when you sign out, delete your account or change sessions. If cleanup fails, follow the message in the app and clear the HBTA cache in Android app settings. This does not delete original photos or video copies you saved yourself.
Have individual data deleted without the app
Send a request from your registered email address with the subject “HBTA – Delete individual data” to admin@hugosbiketouren.de. State expressly that your account should remain active and identify the affected data, such as your profile photo or a particular account route with its title. You can use the same contact for other individual server-side data. The operator cannot remotely delete data stored only on your phone; use the app functions described above on the relevant device.
Do not send passwords, verification, reset or share links, or unnecessary location or fitness data. Your authority to make the request will be appropriately verified if necessary. The request will be handled without undue delay and generally within one month. Limited backup, moderation and evidential exceptions are explained below under retention periods and in the privacy notice.
Delete your entire account directly in the app
- Open “Profile” in HBTA.
- Tap “Delete account”.
- Enter your current password and confirm permanent deletion.
The app then signs you out and also removes local HBTA data associated with this account from the device.
Request deletion without the app
Send a message from the email address registered with your HBTA account, with the subject “HBTA – Delete account”, to admin@hugosbiketouren.de. State your display name so the request can be matched unambiguously.
Never send your password, verification or reset links, share links, or unnecessary location or fitness data. If the sender address cannot be matched reliably, an appropriate identity check is required before deletion. The request will be handled without undue delay and generally within one month.
Data removed when the account is deleted
The account and associated sign-in and session keys, the private profile including the profile photo, private planned and recorded tours including GPS track points, share links, your community publications and photos, favourites, reports you submitted about community tours, app feedback and pending internal mail jobs are deleted.
Your own chat messages and direct account links in chat and moderation data are removed from the active production system. Content and contextual extracts already secured for a report or moderation case may remain without a direct account reference for the periods described in the privacy notice where this is necessary for abuse prevention, moderation, statutory evidence or claims. Such detached information is not necessarily anonymous if a person can still be identified from its content or context.
Content lawfully published or curated independently by other people is not deleted. Data may be retained to a limited extent only in exceptional cases where a statutory obligation applies or where it is required to establish, exercise or defend claims or investigate misuse.
Backups and technical logs
The server and the separate encrypted copy outside the server (offsite) each retain the newest 30 complete app recovery sets and the newest 7 mail backup sets. Scheduled daily backups and additional backups before releases count towards these limits. Backup generations are not calendar days; this does not establish a fixed 30-day deletion deadline.
If the backup PC is switched off or unavailable, transfer and cleanup of its offsite copy are caught up at the next successful synchronisation. Failed safety or recovery checks stop cleanup and require operational follow-up. Until the sets leave the retention cycle and all copies are successfully cleaned up, backups may still contain data that has already been deleted. An older backup is not put into service as a new production system without a verified deletion-reconciliation procedure.
Deleting an individual profile photo removes the image content immediately; technical idempotency and security records without image content may remain for no more than 30 days. When an account is deleted, these account-linked records are also deleted immediately. Other technical security logs and communications about the deletion request are retained only as long as necessary for security, evidence or statutory obligations.
These backup periods also apply to server data deleted individually. Content and contextual extracts already secured for a report or moderation case may be retained to a limited extent where this is necessary for abuse prevention, statutory evidence or claims; completed moderation records are generally retained for no more than six months after the case is closed, and longer only where there is a specific evidential or legal-enforcement need. Details and further periods are set out in the privacy notice.
Further information
Details about data categories, legal bases, recipients, periods and your rights are provided in the privacy notice. Operator and contact details are in the legal notice.